Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and apparel.
How should I care for my Chan Luu jewelry?
To maintain the beauty of your handcrafted pieces, avoid contact with water, perfumes, and lotions. Store your jewelry in the provided pouch to prevent tarnishing and scratches.
What is your return policy?
We accept returns on unworn, unused items within 30 days of the delivery date. Please note that personalized items and final sale products are not eligible for return.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout.
How are your products made?
Every Chan Luu piece is handcrafted by skilled artisans. We take pride in using high-quality natural stones, custom-dyed leathers, and sterling silver to ensure each item is unique.
Can I have my jewelry repaired?
We offer repair services for items purchased directly through our website within one year of purchase. Please contact our customer care team with photos of the item to initiate a repair request.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number. You can use this number on the carrier's website to monitor your shipment's progress.